About Kelly Park Limited

Kelly Park Limited has proudly delivered high-quality domiciliary care services across County Durham for over 31 years. We have built an outstanding reputation for providing responsive, person-centred care that promotes independence, dignity, and wellbeing within local communities.

As a provider rated “Good” by the Care Quality Commission (CQC), we are committed to continuous improvement, innovation, and excellence in care delivery. We are seeking an exceptional Registered Manager to lead our service and play a key role in shaping the future success of the organisation.

The Opportunity

This is an exciting opportunity for an experienced and motivated leader to join Kelly Park Limited as our Registered Manager.

Reporting directly to the Directors and working as a member of the Senior Management Team (SMT), you will hold overall responsibility for the operational leadership, quality assurance, regulatory compliance, workforce development, and strategic growth of our domiciliary care service.

The successful candidate will be passionate about delivering outstanding care, driving continuous improvement, developing high-performing teams, and ensuring the service consistently exceeds regulatory and contractual requirements.

Purpose of the Role

The Registered Manager is accountable for the safe, effective, responsive, caring, and well-led delivery of regulated activities in accordance with Care Quality Commission (CQC) requirements.

You will provide strong leadership and direction to ensure the delivery of high-quality, person-centred care services that promote independence, choice, dignity, and positive outcomes for the people we support.

You will be responsible for maintaining regulatory compliance, achieving excellent quality standards, supporting business development opportunities, and ensuring Kelly Park Limited remains an employer of choice within the social care sector.

Essential Requirements

Qualifications

• Level 5 Diploma in Leadership and Management for Adult Care (or equivalent) essential.
• Registered Manager Award or equivalent qualification desirable.
• Evidence of ongoing Continuing Professional Development (CPD).
• Full UK Driving Licence with access to a vehicle insured for business use.

Experience

• Minimum 3 years’ management experience within Adult Social Care.
• Proven experience within a domiciliary care setting.
• Experience of successfully managing CQC-regulated services.
• Experience of leading teams through inspections, audits, and quality assurance processes.
• Experience of workforce planning, recruitment, retention, and employee development.
• Experience of managing budgets and achieving financial targets.
• Experience of safeguarding investigations and partnership working with external agencies.

Knowledge

• Comprehensive knowledge of CQC Regulations and the Single Assessment Framework.
• Strong understanding of the Care Act 2014, Mental Capacity Act 2005, and safeguarding legislation.
• Knowledge of employment law and HR best practice.
• Understanding of GDPR and information governance requirements.
• Knowledge of commissioning arrangements and local authority contract compliance.

Skills & Attributes

• Outstanding leadership and people management skills.
• Strong organisational and decision-making abilities.
• Excellent written and verbal communication skills.
• High levels of emotional intelligence and professionalism.
• Strong IT literacy, including care management systems and Microsoft Office applications.
• Ability to analyse data and implement service improvements.
• Commitment to delivering person-centred care and achieving positive outcomes.

Regulatory Accountability

As the Registered Manager, you will:

• Act as the Registered Manager with the Care Quality Commission (CQC).
• Ensure compliance with the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014.
• Maintain readiness for inspection and quality assurance reviews at all times.
• Lead investigations relating to complaints, incidents, safeguarding concerns, accidents, and near misses.
• Submit statutory notifications to CQC and other regulatory bodies as required.
• Monitor quality indicators and implement robust improvement plans where required.
• Promote a culture of openness, learning, accountability, and continuous improvement throughout the organisation.
• Ensure Kelly Park Limited remains compliant with all contractual, legislative, and regulatory requirements.